Shipping policy
Shipping Policy
Q: Do you offer free shipping?
Yes. Every customer receives free shipping on their first order with nyrolivings. This discount is applied automatically at checkout — there's no coupon code required and no minimum order value needed. It applies once per customer, on their very first purchase with us.
Q: How long does delivery take?
Once your order is confirmed, delivery typically takes 3 to 5 business days, depending on your location and courier availability.
Q: Will my order be dispatched on holidays?
No. We do not dispatch orders on public or government holidays. If your order is placed on or just before a holiday, it will automatically be queued and dispatched on the next working day, which may add a short delay to your expected delivery date.
Q: What if I reject the product during Open Box Delivery?
If the product is found damaged, incorrect, or incomplete during inspection, you may refuse the delivery on the spot. It will be returned to us and your refund will be processed once received and verified.
Q: What happens if I'm not home or don't answer the courier's call?
The courier will attempt delivery twice. If you don't pick up the call or aren't available on both attempts, the order will be returned to our warehouse.
Q: What happens after my order is returned due to failed delivery attempts?
Once the order is back with us, our customer service team will reach out to arrange next steps.
Q: How can I avoid a missed delivery?
Please make sure the contact number and address provided at checkout are accurate and reachable. If you know you'll be unavailable, contact our customer service team in advance.
Q: Do you offer international shipping?
No, we currently ship domestically only. Delivery is also subject to the areas our courier partners are able to service — some remote locations may not be covered.
Customer Service
Q: When is customer support available?
Every day from 12:00 PM to 12:00 AM.
Q: How can I contact customer service?
📧 Email: nyrolivings@gmail.com
📞 Phone: +92 3171060900
Q: Can I modify or cancel my order after placing it?
If your order hasn't been dispatched yet, contact customer service as soon as possible and we'll try to accommodate changes or cancellations.
About nyrolivings
Nyrolivings is an online store specializing in home decor, and kitchen accessories, powered by Shopify, and committed to a smooth, transparent, customer-first shopping experience.
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