Refund policy
Refund & Return Policy
Q: How long do I have to request a refund?
You can request a refund within 7 days of receiving your order. Requests made after this window unfortunately cannot be accepted.
Q: Does the 7-day window start from the order date or delivery date?
It starts from the delivery date — the day the product was actually received.
Q: Is damage from natural causes covered under refunds?
No. Damage caused by natural causes — such as weather exposure, humidity, or general environmental wear — is not eligible for a refund.
Q: Is damage from electrical issues covered under refunds?
No. Damage resulting from electrical disturbances, such as power surges, voltage fluctuations, or short circuits, is also not eligible for a refund.
Q: What kind of damage IS eligible for a refund?
Manufacturing defects or damage caused by mishandling in transit — excluding the exclusions above. You'll need to submit photos of the product and its packaging within the 7-day window.
Q: Do you offer replacements?
No, nyrolivings does not offer product replacements. Eligible returns are processed as refunds only.
Q: Who covers the return shipping cost?
Nyrolivings covers the return shipping cost for eligible returns — you won't be charged to send the item back.
Q: How long does it take for my returned item to reach you?
Once a return is arranged, it typically takes 3–4 business days for the item to reach our warehouse.
Q: How will I receive my refund?
Approved refunds are credited back to your original payment method once the returned item is received and inspected.
Q: How can I avoid refund issues altogether?
We strongly recommend selecting Open Box Delivery at checkout to check the product's condition immediately upon delivery, before accepting it.
Customer Service
Q: When is customer support available?
Every day from 12:00 PM to 12:00 AM.
Q: How can I contact customer service?
📧 Email: nyrolivings@gmail.com
📞 Phone: +92 3171060900
Q: Can I modify or cancel my order after placing it?
If your order hasn't been dispatched yet, contact customer service as soon as possible and we'll try to accommodate changes or cancellations.